Skip to main content
Qualtrics Home page


Comparative Assessment: Clarabridge vs Legacy Speech Analytics

Graphic of two people communicating via phone and email

Digital transformation has enabled modern contact centers to engage with customers across multiple channels that span beyond calls. With interactions happening over emails, chats, private messages, and social media, today’s omnichannel contact centers can now address more data than ever before.

However, many contact centers still rely on legacy speech analytics tools often included as a part of a workforce management solution. We compared Clarabridge with Legacy Speech Analytics tools based on 7 criteria that cover omnichannel analytics, speed to insight, scalability, transcription quality, and more.

Download Now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

Download this report to learn about:

  • Top challenges with Legacy Speech Analytics tools.
  • How Clarabridge enables companies to overcome these challenges.
  • Nuances with a phonetic approach to analyzing speech.
  • Features of a machine learning transcription tuned for industry-specific terms.

The world’s top brands trust Qualtrics to deliver breakthrough experiences