XM in Customer Care
Transform the HMRC contact center with XM
HMRC’s contact center is the beating heart of its operation, and a key part of transforming tax and payments around customers’ needs. Learn how Experience Management (XM) can help drive operational efficiency, engage your people, and deliver a more customer-centric service.
This toolkit will show how an experience-led approach to the HMRC contact center can help you achieve your strategic priorities, including an impact calculator to help you estimate the value XM can bring to your operations.
This toolkit contains
- Impact calculator: see the ROI of XM on your contact center
- How XM can help meet your strategic priorities
- How to go from ‘contact center’ to ‘experience center’
- Dealing with a surge in demand