XM Knowledge Base
DesignXM
How Uber Eats, Pinterest and Under Armour are designing the experiences customers want next
Over the last year, we’ve seen how companies that are agile, and able to pivot on a dime, have been able to maintain growth in one of the most challenging periods in recent history.
As we move forward, agility will continue to be a key differentiator. Learn how some of the most successful companies over the past 12 months have used experience design to work in new ways and quickly adapt to change.
In this eBook you’ll learn:
- How organizations are designing the experiences people want next
- Expert guidance on how to get started and examples of experience design in action
- What it means to take an outside-in approach to designing your products and services