XM Knowledge Base
Healthcare eBook
How 4 healthcare leaders are boldly rethinking the patient experience
There’s so much more to improving patient experiences than good patient satisfaction survey results. Creating a culture that values the patient experience and uses data to drive decisions is critical. But to drive a strong patient experience culture, you must be willing to make bold moves.
We spoke with four patient experience leaders who are elevating the patient experience at their organizations and empowering care teams to deliver the best possible experience to patients every day.
In these exclusive interviews, each leader provides advice, insights, and lessons learned from their journeys.
In this guide, you’ll learn how to:
- Use patient experience data and storytelling to build an experience-centered culture
- Adjust your metrics to drive change and action across your organization
- Make bold moves today to get you on the path to a modern patient experience program