XM Knowledge Base
WorkDifferent eBook
How COVID-19 Gives Us the Opportunity to Reimagine the Employee Experience
Employees across all industries are facing experience gaps at work. During a pandemic, issues that used to bother people are now serious impediments to work. At Qualtrics, we conducted a large-scale, global study to identify today’s pressing employee experience gaps and recommend actions that organizations can take to create, not just the “new normal,” but a “new better.”
With entire industries asking “what’s next?”, now is the time to fundamentally reinvent the workplace in new and innovative ways by listening carefully to the needs and concerns of employees themselves.
In this eBook you'll learn:
- The gap in employee experience across eight industries: Travel & Hospitality, Automotive, Healthcare, Retail, Education, Government, Tech, and Financial Services
- Specific aspects of work that are driving, or suppressing, employee engagement
- How the COVID-19 pandemic is changing the nature of work
- Specific steps industries can take to build the “new better” at work as they respond to COVID-19