XM Knowledge Base
CXpert Webinar Series: Season 1
Decision making during a pandemic: a score is worth a million tweets
We rely on scores in our daily lives, often without questioning their origin or considering their components (consider credit scores, as an example!). Scores are only as useful as the criteria used to make the assessment. Ideally, they are unbiased and tailored to a goal or outcome. In this session, we’ll demonstrate the application, reliability and transparency of Clarabridge’s Intelligent Scoring. Using millions of tweets, you will see how easy it is to create a custom set of scoring criteria and use scoring to help with big decisions.
CXpert Webinar Series: Season 1
Decision making during a pandemic: a score is worth a million tweets
We rely on scores in our daily lives, often without questioning their origin or considering their components (consider credit scores, as an example!). Scores are only as useful as the criteria used to make the assessment. Ideally, they are unbiased and tailored to a goal or outcome. In this session, we’ll demonstrate the application, reliability and transparency of Clarabridge’s Intelligent Scoring. Using millions of tweets, you will see how easy it is to create a custom set of scoring criteria and use scoring to help with big decisions.