XM Knowledge Base
Clarabridge CXpert Series Season 2
We are excited to deliver Season 2 of our Clarabridge CXpert Series, featuring our exclusive Fall 2020 Product Release and packed with a multitude of sessions showcasing new functionalities and product enhancements.
Available now, Season 2 consists of eight informative videos that explore topics such as how to maximize contact center insights, automated narratives, emotion and empathy in CX, and much more. Register now for access to all of the sessions available in Season 2 below.
SESSION 1
A Penny Saved Is a Penny Earned: Introducing Automated Narratives
Join this session to hear how Clarabridge can help by automatically generating post-interaction summaries for every conversation.
SESSION 2
The Art of Perception: Emotion & Empathy in CX
Join this session to learn how to use the range of emotions detected by Clarabridge, measure intensity, and evaluate empathy.
SESSION 3
Did You Print the Directions: A CX Atlas at Your Fingertips
Join us for a session introducing two powerful, intuitive visualizations to help you chart a course through your conversations.
SESSION 4
Insights for All: Accessible Dashboard Design Tips
Join us for this session showcasing our accessibility features, as well as a refresher on thoughtful dashboard design.
SESSION 5
Friends Lift Each Other Up: Partnering for Success
Check out this session on Engage, our digital care product, which will cover the myriad benefits our strong partnerships with market leaders such as Twitter and Facebook bring to our customers.
SESSION 6
Taming the Machine: Maximizing Contact Center Insight with Clarabridge
Join this session to learn some tips and tricks for uncovering insights and measuring success in the contact center with Clarabridge.
SESSION 7
Quality In, Quality Out: Role of Audio Quality in Contact Center Analytics
Join this session for the keys to unlocking value for your contact center and CX teams by combining automatic speech recognition and Clarabridge analytics.