XM Knowledge Base
CXpert Series Season 3:
Revolving around your reps: promoting an agent-centric approach to quality
You can coach agents all day, but they won’t put that feedback into action unless they feel empowered to do so. Join this session to learn how to evaluate agents in a way that is consistent, transparent, and objective to improve morale and empower agents to go above and beyond with every interaction.
CXpert Series Season 3:
Revolving around your reps: promoting an agent-centric approach to quality
You can coach agents all day, but they won’t put that feedback into action unless they feel empowered to do so. Join this session to learn how to evaluate agents in a way that is consistent, transparent, and objective to improve morale and empower agents to go above and beyond with every interaction.