XM Knowledge Base
CXpert Series Season 3:
Bringing humanity back to the contact center with automation
The contact center is a complicated place. Contact centers often have to reconcile competing and conflicting customer and employee concerns that cause stress for both sides of the conversation. People want an empathetic customer experience, and employees want an empathetic working environment, too. So how do we make the contact center less stressful for everyone? Automation may provide an answer. See in this CXpert Series session how automation can bring humanity back to your contact center all while providing increased value and more empathetic experiences.
CXpert Series Season 3:
Bringing humanity back to the contact center with automation
The contact center is a complicated place. Contact centers often have to reconcile competing and conflicting customer and employee concerns that cause stress for both sides of the conversation. People want an empathetic customer experience, and employees want an empathetic working environment, too. So how do we make the contact center less stressful for everyone? Automation may provide an answer. See in this CXpert Series session how automation can bring humanity back to your contact center all while providing increased value and more empathetic experiences.