Reimagining the customer experience with Journey Orchestration
Michel Feaster CEO and Co-Founder
Gathering data to better understand your customers is a foundational step to building a great customer experience. But to get truly inspired customer excellence, you have to take those insights and create actionable solutions. Using journey orchestration, you can actually steer customers towards more desirable outcomes by determining which information is relevant, and deciding when, where, and what to surface up to the customer in real-time. So, how do you get on the road to journey orchestration success?
Usermind’s Founder & CEO Michel Feaster will discuss how journey orchestration works, how to get started with customer onboarding, and how journey analytics and journey orchestration go hand-in-hand to drive business outcomes.