Predictive Customer Analytics Masterclass
July 5, 2018 / 10:00 am PT / 11:00 am MT
Your customers are willing to tell you what they think about your experience in their own words. Are you effectively understanding and acting on that feedback? Join us for our exclusive Predictive Customer Analytics Master Class, featuring top industry experts as they discuss how CX leaders utilize predictive analytics to capture key insights and improve customer outcomes.
- How to Use Predictive Analytics to Anticipate and Reduce Customer Churn presented by Neil Wieloch, PhD., Qualtrics
- How to Use Text Analytics to Understand and Improve Customer Experience presented by Jamie Morningstar, Qualtrics
- How to Use Statistical Analytics to Derive the Critical Insights Hidden in Your Customer Data presented by Greg Laughlin, Qualtrics