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Expanding access to public services through experience improvement

Day one of the Qualtrics Experience Symposium is dedicated to government leaders. This track includes lessons on continuously evaluating services, experiences, and culture to improve the lives of those you serve.

You’ll learn how leaders are improving public access to services in an increasingly digital world and fostering diversity, equity, and inclusion across the workforce. After this year of both isolation and exemplary public service, join us for an event filled with examples of endurance and courage.


    Leveraging human-centered experience design
    Jamaal Davis, Customer Experience Manager, Allegheny County Department of Human Services

    Halftime stretch, the Seahawks way
    David Stricklin, Head Athletic Trainer

    The data we need for diversity, equity, and inclusion
    Jennifer Harris, Equity Research & Program Manager, Office on African American Affairs, Milwaukee County

    Quick demo: Closing the digital experience gap in government
    Richard Ottley, Government Solution Engineer, Qualtrics

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Every U.S. cabinet-level department and more than
350 state and local governments use Qualtrics

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