Going with the data flow
The data flow can be intimidating, but we must dive in. Only by channeling the flow can we use data and analytics productively, to establish relationships with our customers and within our organizations, to improve the efficiency of our operations overall, and to increase satisfaction across the board.
Watch this webinar to discover:
- Current trends in data and analytics in the contact center
- How data and analytics can improve operational efficiency
- The impact of data-driven insights on the customer journey, including how to have more meaningful customer conversations
- How to analyze your sales- and retention-focused conversations to help upsell/cross sell and retain customers