XM Knowledge Base
ON-DEMAND WEBINAR
Connecting the omni-channel touchpoints that matter
Understanding the unique value each touchpoint contributes to the purchase journey is critical to delivering the exceptional customer experiences that people expect.
With Qualtrics CustomerXM solutions, you can bring all customer touchpoints — from physical locations to mobile devices to third-party websites — into a single system of record to help identify experience gaps and take actions quickly.
In this brief demo, you will learn how to:
- Get a 360° view of the customer experience with a single system of record for every customer interaction
- Incorporate frontline feedback from staff to uncover unmet customer needs
- Manage your brand’s online reputation of every touchpoint in one place, including third-party review sites and social media posts
- Understand loyalty drivers and churn indicators across customer segments