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Customer Success

Working in Customer Success at Qualtrics puts you in the center of Customer Obsession for our team. The Customer Success team has a number of different career paths available, giving people the opportunity to join Qualtrics at the right time for their careers and plans. You will find stories from the global Customer Success team about careers, unique experiences, and more!

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カスタマーサクセスディレクター | 石本 夏美

日本で生まれ育った私ですが、小さな海外輸入会社を立ち上げた両親は子供に英語ができるようになって欲しいという強い願望から、当時は知られ...

By Qualtrics Life


Experience at the center of everything: Rumi, Senior Customer Success Consultant

"Experience" is everything to me. I believe it matters in both personal & professional lives, and that's the reason why I decided to join Qualtrics. Being a mother of a two-year-old daughter, I am...

By Qualtrics Life


Erica, Principal Customer Success Consultant: Problem-solver

I love people, and I love working to understand and solve problems. I started my career in the marketing space because I enjoyed digging into consumer data, pulling out insights, and using those to sh...

By Qualtrics Life


Goal: Disruption. Aaron, Principal Customer Success Consultant

I have always been a huge fan of Clayton Christensen and his "disruptive innovation" theory. Prior to joining Qualtrics, I worked at one of our largest competitors in the XM space (Medallia). It has b...

By Qualtrics Life


Career growth at Qualtrics: Lindsey, Customer Success Scale Associate

I finished up college with one goal in mind - to recruit for Qualtrics. I didn't apply anywhere else and was lucky enough to land my dream job. Why Qualtrics above all else? You can’t fake it. I kne...

By Qualtrics Life


Cathy, Junior Consultant, Xccelerate, shares her QMobility experience

There comes a time in a person’s career when their current job and their long-term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay wit...

By Qualtrics Life


Grant Talks Solving Problems as a Customer Success Consultant

I feel strongly that as consumers (and really, as humans) we are not very good about operating on a short-term timeline. We don't always live in the moment. The ability for a customer to feel satisfie...

By Qualtrics Life


Memorable experiences with Melissa, Principal Customer Success Consultant

I have always been drawn to the hospitality industry, where I began my career, because of its ability to create memorable experiences for people. I left the industry not because I didn't love it anymo...

By Qualtrics Life


Humans of Qualtrics: Nicolas

QPride is highlighting the diverse stories of its members throughout June for Pride Month with the Humans of Qualtrics project. We're pleased to introduce Nicolas. I was born and raised near Li...

By Qualtrics Pride


Andrew, Technical Account Manager: Helping people be happy

If we are going to spend several decades of our lives working in our career, we ought to be happy at and in those places of work. That's what I want to be a part of. I want to help people be happy in ...

By Qualtrics Life


Jenna, Customer Success Representative, on understanding the human experience

I have a passion for how people think, feel, and act in different situations. My first summer job was at Walgreens working as a customer service associate and I saw the differences in customer sentime...

By Qualtrics Life


3 times all in: Tim, Customer Success Consultant

There comes a time in a person’s career when their current job and their long term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay wit...

By Qualtrics Life


Better than she found it: Julia, Principal Customer Success Consultant, talks about her "why"

I've always strived to leave things better than when I found them. I find myself thinking... how can “x” be better or how can I improve “y”? Having a positive impact on the world around me is ...

By Qualtrics Life


What keeps you at your job? Hilary spells out what keeps her at Qualtrics!

I think your ‘why’ evolves over time. It might start out that you choose a job so you can support your family, the lifestyle you want, pay your bills, etc., but that's not what keeps you at your j...

By Qualtrics Life


Humans of Qualtrics: Leo

MosaiQ is highlighting the diverse stories of its members throughout February for Black History Month with the Humans of Qualtrics project. We're privileged to introduce Leo and his story. How ...

By MosaiQ


Mark, Principal Technology Consultant, on his Qualtrics career

I have always liked new things. New gadgets, new places to visit, new people to meet, and so on. When I learned of an opportunity at Qualtrics it looked like the perfect workplace to satisfy my pur...

By Qualtrics Life


Humans of Qualtrics: Lindsay

MosaiQ is highlighting the diverse stories of its members throughout February for Black History Month with the Humans of Qualtrics project. It's our pleasure to have you meet Lindsay. Who is th...

By MosaiQ


Solving problems. Having Impact. Meet Anurag, Customer Success Manager

The most important thing for me is to find fulfillment in the work I do and to make a positive impact on those around me. Qualtrics enables me to work alongside talented individuals to solve complex p...

By Qualtrics Life

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