Service-Specific Terms

The following terms apply only to the specific Services to which the Service-Specific Terms relate. In the event of a conflict between these Service-Specific Terms and the general Terms, the conflict should be resolved in the following order: (1) these Service-Specific Terms, and (2) the general Term of Service. Capitalized terms used herein but not defined herein shall have meanings set forth in the Terms of Service.

Free Accounts; Trial Accounts

For free accounts or trial accounts, you acknowledge and agree that we may record your interaction with the Services, including screenshots, mouse movement, and keyboard entry.

We may terminate your free account or trial account (a) if you exceed the account limits or (b) in our sole discretion.

Q-Lite Accounts

We may terminate your Q-Lite account if you exceed the Q-Lite account limits.

Academic Users

If you are an academic institution on an academic license, your use of the Services is restricted to academic research purposes. Services may be used only by students, staff, or faculty of your institution. Commercial use of the Services is prohibited and includes, without limitation, use of the Services on behalf of other institutions or entities for compensation.

SMS

If you are using our SMS, see our SMS Terms of Service here: https://www.qualtrics.com/sms-terms-service/

Research Essentials

For purchases of Research Essentials, upon expiration of each term, the Research Essentials subscription purchased using a payment card shall automatically renew for an identical subscription for another term by charging the payment card the same amount plus a price increase no greater than five percent (5%), unless either party provides written notice at least twenty-four (24) hours before the end of the expiring term. Qualtrics will notify you of price, term, and related details forty-five (45) days before you are charged.

Training and Certification

If you are receiving training or certification services, see our Training Terms of Service here: https://www.qualtrics.com/training-terms-service/.

Updated November 26, 2018.