Hear every voice.
Even the quiet ones.
Now you can understand how customers and employees feel about your company without having to ask. XM Discover combs through every platform to understand how people feel about your company. Like they say, we have two ears and one mouth. Let's listen more.
The order arrived damaged. How can I resolve this?
Thank you for the
Best brunch ever!
Food was delicious and the
servers were so friendly!
This seasons releases are so cool @tread
Service did not meet expectations. But the space was clean.
NATURAL LANGUAGE PROCESSING
Qualtrics knows the difference in
the subtleties of human language
— including emojis, to uncover the
emotion, intent, and effort of each
interaction. And does it in over 20
- Tiếng Việt.
- हिन्दी भाषा.
Bot or not?
Customer service chatbots using Qualtrics have
a human-level understanding in over 20 native
languages, so they can respond perfectly every
time. Customers get the help they need.
Your agents get valuable time back. Win-win.
Automatic Call Summary
1172 / Cynthia R.
3549 / Rob S.
STATED REASON(S) FOR CALL
Customer had experienced repeated issues with trying to get a duplicate charge removed from their bill. They were wanting
Mundane tasks have
met their match.
Automate onerous and time-consuming tasks like
post-call reporting and everyone's favorite,
compliance management screening, freeing up
agents to do what they do best.
Coach agents who
flip the script, to help
keep customers from
When your agents get better, so does the customer experience. Automatically score performance after every call, celebrate the wins, and recommend actions to help your agents grow and develop.
Script Compliance has
Dublin contact center dropped
What you need to know.
The second you need to
XM Discover constantly looks for red flags and will alert you the moment something needs attention. Whether it's frontline staff in need of support, making sure managers are using inclusive language, or how your new ad campaign is landing in the market.