Season 1 Begins May 27, 2020

Bouncing Back

True stories of resilience and reinvention

Session 1

Radical Resilience: 5 leadership habits to bounce back stronger

May 27, 2020 | 8:00 AM EST
Aired May 27, 2020
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Session 2

Shaping the future of employee experience in real-time

June 3, 2020 | 8:00 AM EST
Aired June 3, 2020
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Session 5

The future of human-centered care

June 10, 2020 | 8:00 AM EST
Aired June 10, 2020
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Session 6

How leaders can address inequity at work

June 17, 2020 | 8:00 AM EST
Aired June 17, 2020
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Session 8

How work can work better for everyone

June 24, 2020 | 8:00 AM EST
Aired June 24, 2020
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Session 10

Impacting D&I with grassroots ideas and board room actions

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 11

Evolving customer experiences through dramatic change

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 12

How Mastercard is accelerating CX transformation

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 13

What to look for in an EX Management platform

July 8, 2020 | 8:00 AM EST
Aired July 8, 2020
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Season 1Bouncing Back

True stories of resilience and reinvention


Session 1

Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

Radical Resilience enables people and organizations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organization. Hear how to introduce rituals and habits into your organization so that these behaviors become second nature.

May 27, 2020 | 8:00 AM EST
Aired May 27, 2020
Watch Now

Session 2

Zillow / Zoom

Shaping the future of employee experience in real-time

The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback.

June 3, 2020 | 8:00 AM EST
Aired June 3, 2020
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Session 5

Cleveland Clinic / NY Presbyterian

The future of human-centered care

Healthcare organizations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centered care and how do we recover?

June 10, 2020 | 8:00 AM EST
Aired June 10, 2020
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Session 6

SAP

How leaders can address inequity at work

Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organization.

June 17, 2020 | 8:00 AM EST
Aired June 17, 2020
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Session 8

Atlassian

How work can work better for everyone

Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.

June 24, 2020 | 8:00 AM EST
Aired June 24, 2020
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Session 10

Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organizations.

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 11

Peloton

Evolving customer experiences through dramatic change

During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 12

Mastercard

How Mastercard is accelerating CX transformation

Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.

July 1, 2020 | 8:00 AM EST
Aired July 1, 2020
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Session 13

Forrester

What to look for in an EX Management platform

In this session learn how organizations can create a deeper sense of purpose for employees, how to adapt your employee experience in disruptive times, and the best way to collect employee feedback in real-time.

July 8, 2020 | 8:00 AM EST
Aired July 8, 2020
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