Season 1 Begins May 27, 2020

Bouncing Back

True stories of resilience and reinvention

Session 1

Radical Resilience: 5 leadership habits to bounce back stronger

May 27, 2020 | 8:00 AM EDT
Aired May 27, 2020
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Session 2

Shaping the future of employee experience in real-time

June 3, 2020 | 8:00 AM EDT
Aired June 3, 2020
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Session 3

Charting your path back to business with Experience Management

June 3, 2020 | 8:00 AM EDT
Aired June 3, 2020
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Session 4

Marketing in a new world

June 10, 2020 | 8:00 AM EDT
Aired June 10, 2020
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Session 5

The future of human-centered care

June 10, 2020 | 8:00 AM EDT
Aired June 10, 2020
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Session 6

How leaders can address inequity at work

June 17, 2020 | 8:00 AM EDT
Aired June 17, 2020
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Session 7

Four questions every company should answer to bounce back stronger

June 17, 2020 | 8:00 AM EDT
Aired June 17, 2020
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Session 8

How work can work better for everyone

June 24, 2020 | 8:00 AM EDT
Aired June 24, 2020
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Session 9

How to lead remote teams

June 24, 2020 | 8:00 AM EDT
Aired June 24, 2020
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Session 10

Impacting D&I with grassroots ideas and board room actions

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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Session 11

Evolving customer experiences through dramatic change

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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Session 12

How Mastercard is accelerating CX transformation

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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New Session 13

What to look for in an EX Management platform

July 8, 2020 | 8:00 AM EDT
Aired July 8, 2020
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Season 1Bouncing Back

True stories of resilience and reinvention


Session 1

Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

Radical Resilience enables people and organizations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organization. Hear how to introduce rituals and habits into your organization so that these behaviors become second nature.

May 27, 2020 | 8:00 AM EDT
Aired May 27, 2020
Watch Now

Session 2

Zillow / Zoom

Shaping the future of employee experience in real-time

The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback.

June 3, 2020 | 8:00 AM EDT
Aired June 3, 2020
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Session 3

Qualtrics XM Institute

Charting your path back to business with Experience Management

As organizations start to head back towards a new normal, XM will continue to play an important role in making sure that they anticipate and stay aligned with the evolving needs of their customers and employees.

June 3, 2020 | 8:00 AM EDT
Aired June 3, 2020
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Session 4

Seth Godin

Marketing in a new world

Learn the critical role brand, marketing, and customer experience leaders will play in helping their company through today’s challenging and uncertain markets.

June 10, 2020 | 8:00 AM EDT
Aired June 10, 2020
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Session 5

Cleveland Clinic / NY Presbyterian

The future of human-centered care

Healthcare organizations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centered care and how do we recover?

June 10, 2020 | 8:00 AM EDT
Aired June 10, 2020
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Session 6

SAP

How leaders can address inequity at work

Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organization.

June 17, 2020 | 8:00 AM EDT
Aired June 17, 2020
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Session 7

Ford Motor Company

Four questions every company should answer to bounce back stronger

Overwhelmed with where to focus attention on the path to a new normal? Aligning on the answer to these four questions will provide clarity of thinking and help your organization accelerate out of this crisis.

June 17, 2020 | 8:00 AM EDT
Aired June 17, 2020
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Session 8

Atlassian

How work can work better for everyone

Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.

June 24, 2020 | 8:00 AM EDT
Aired June 24, 2020
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Session 9

Expert Panel

How to lead remote teams

Hear practical guidance from the world’s leading all-remote companies on how to effectively set up employees for success while working from home, re-think collaboration, and address issues of isolation.

June 24, 2020 | 8:00 AM EDT
Aired June 24, 2020
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Session 10

Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organizations.

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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Session 11

Peloton

Evolving customer experiences through dramatic change

During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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Session 12

Mastercard

How Mastercard is accelerating CX transformation

Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.

July 1, 2020 | 8:00 AM EDT
Aired July 1, 2020
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New Session 13

Forrester

What to look for in an EX Management platform

In this session learn how organizations can create a deeper sense of purpose for employees, how to adapt your employee experience in disruptive times, and the best way to collect employee feedback in real-time.

July 8, 2020 | 8:00 AM EDT
Aired July 8, 2020
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