Evolving customer experiences through dramatic change

Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

May 27, 2020 | 8:00 AM EDT
May 27, 2020 8:00 AM May 27, 2020 9:00 AM America/New_York Qualtrics Master Session 1: Radical Resilience: 5 leadership habits to bounce back stronger Radical Resilience enables people and organizations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organization. Hear how to introduce rituals and habits into your organization so that these behaviors become second nature. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-1-tal-ben-shahar/ Add to Calendar Aired May 27, 2020
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Zillow / Zoom

Shaping the future of employee experience in real-time

June 3, 2020 | 8:00 AM EDT
June 3, 2020 8:00 AM June 3, 2020 9:00 AM America/New_York Qualtrics Master Session 2: Shaping the future of employee experience in real-time The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-2-zillow-zoom/ Add to Calendar Aired June 3, 2020
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Cleveland Clinic / NY Presbyterian

The future of human-centered care

June 10, 2020 | 8:00 AM EDT
June 10, 2020 8:00 AM June 10, 2020 9:00 AM America/New_York Qualtrics Master Session 5: The future of human-centered care Healthcare organizations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centered care and how do we recover? \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-5-cleveland-clinic-ny-presbyterian/ Add to Calendar Aired June 10, 2020
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SAP

How leaders can address inequity at work

June 17, 2020 | 8:00 AM EDT
June 17, 2020 8:00 AM June 17, 2020 9:00 AM America/New_York Qualtrics Master Session 6: How leaders can address inequity at work Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organization.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-6-sap-judith-williams/ Add to Calendar Aired June 17, 2020
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Atlassian

How work can work better for everyone

June 24, 2020 | 8:00 AM EDT
June 24, 2020 8:00 AM June 24, 2020 9:00 AM America/New_York Qualtrics Master Session 8: How work can work better for everyone Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-8-atlassian-work-better-for-everyone/ Add to Calendar Aired June 24, 2020
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Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

July 1, 2020 | 8:00 AM EDT
July 1, 2020 8:00 AM July 1, 2020 9:00 AM America/New_York Qualtrics Master Session 10: Impacting D&I with grassroots ideas and board room actions Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organizations.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-10-di-ideas-actions/ Add to Calendar Aired July 1, 2020
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Mastercard

How Mastercard is accelerating CX transformation

July 1, 2020 | 8:00 AM EDT
July 1, 2020 8:00 AM July 1, 2020 9:00 AM America/New_York Qualtrics Master Session 12: How Mastercard is accelerating CX transformation Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-12-mastercard-cx-transformation/ Add to Calendar Aired July 1, 2020
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Forrester

What to look for in an EX Management platform

July 8, 2020 | 8:00 AM EDT
July 8, 2020 8:00 AM July 8, 2020 9:00 AM America/New_York Qualtrics Master Session 13: What to look for in an EX Management platform In this session learn how organizations can create a deeper sense of purpose for employees, how to adapt your employee experience in disruptive times, and the best way to collect employee feedback in real-time. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-13-forrester-ex-management-platform/ Add to Calendar Aired July 8, 2020
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