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The ultimate guide to DEI in the workplace: 12 steps every organization should take

14 min read
Foster a culture of belonging at your organization with these actionable steps to building and supporting a diverse, equitable, and inclusive workforce.

Diverse, equitable, and inclusive workforces drive better business outcomes for organizations. While many organizations have aspired to these goals, progress has been slow. Many are now working to make the necessary changes that create safe and inclusive spaces. In this guide, we’ve detailed how to go from strategy to meaningful action in building a workforce that is diverse, equitable, and inclusive.

What is diversity, equity, and inclusion (DEI)?

Diversity, equity, and inclusion – frequently referred to as DEI – is the umbrella term for the programs, policies, strategies, and practices that execute a company’s mission to create and sustain a diverse, equitable, and inclusive environment, no matter what an employee’s:

  • Ethnicity
  • Sexual orientation
  • Gender identity
  • Physical ability
  • Religion
  • Age
  • Marital status
  • Socioeconomic status
  • National origin
  • Veteran status

A culture of diversity, equity, and inclusion is not only critical to the success of diversity initiatives but creating an equitable and inclusive workplace also creates a positive employee experience.

Get the HR leader’s guide: Applying diversity, equity, and inclusion to your employee experience program

What is workplace diversity?

Tackling equity issues requires not only hiring individuals of different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations, but also those with diverse experiences, education, skill sets, beliefs, and personalities. An organization is considered diverse when it not only mirrors the society in which it operates but when its inclusion efforts also tear down institutional bias around race.

While not entirely comprehensive, these broad categories of diverse groups that define workplace diversity can help identify gaps that exist within an organization. They also provide an opportunity to establish metrics and set goals for increasing diversity in the workplace.

What is workplace equity?

Where equality gives everyone access to the same opportunities, equity in the workplace means that there’s proportional representation in those same opportunities. In other words, equity will eliminate barriers and level the playing field.

graffiti - unity and diversity DEI
Image by Claudio Schwarz on Unsplash

What is workplace inclusion?

Through social norms and behaviors, a culture of workplace inclusion ensures all employees are given equal opportunity – and feel welcome – to participate and contribute.

“You can’t have true inclusion without diversity,” says Judith Williams, Global Head of People Sustainability & Chief Diversity and Inclusion Officer at SAP. “If everyone has the same background, expectations, and experiences, inclusion is really easy. You don’t have to think about what it will take for people with different backgrounds and experiences to excel.

“It’s when you actually get diversity in your organization – a mix of gender, a mix of generation, a mix of cultural background – that you begin to ask the fundamental questions about: ‘Are we inclusive?’, ‘Are we being equitable?’, ‘Do people feel like they belong?’, and ‘Can everyone bring their best selves to work?’”

workplace inclusion - conference call

The benefits of DEI in the workplace

An organization with impeccable diversity, equity, and inclusion practices ensures all voices are heard. Through representation, organizations foster a socially- and morally-adept workplace. These are wins in and of themselves. Workforce DEI can also benefit an organization’s bottom line by creating a competitive advantage in many ways.

Here are some of the benefits of diverse, equitable, and inclusive environments:

  • Financial performance. A study conducted by McKinsey & Company found that ethnically diverse companies are 35% more likely to have financial returns above their respective national industry medians. Gender diverse companies are 15% more likely to outperform their respective national industry medians.
  • Employer of choice. According to Glassdoor, 67% of job seekers view a diverse workforce as an important factor when evaluating companies and considering job offers.
  • Innovation and growth. Harvard Business Review found that diverse companies are 70% likelier to capture a new market. They’re also 45% more likely to report increased market share year-over-year.
  • Increased employee engagement. 83% of millennials report being actively engaged when they believe their organization fosters an inclusive workplace culture. That percentage drops to 60% when their organization does not foster an inclusive culture. (A Gallup study has assessed the cost of disengaged employees at up to $350 billion per year in lost productivity.)
  • Powerful decision-making. Diverse teams make better decisions up to 87% of the time, according to a study conducted by Forbes.

Learn how to build a business case for your DEI strategy here.

Why is workforce DEI critical – especially now?

As many employees report feeling anger, stress, and fear around the pervasive and repetitive injustices against the Black community that have led to recent protests, there has never been a more clear need for organizations to take sustained action.

“To make this a movement, and not just a moment, organizations must take a close look at what they’re doing internally and ask: ‘Who are we hiring?’, ‘Who are we promoting?’, and ‘Can we make sure we’re distributing opportunities more fairly?’”

Judith Williams, Global Head of People Sustainability & Chief Diversity and Inclusion Officer at SAP.

“The organizations who take this as an opportunity to be more fair, equal, and more just – internally – will be the ones to make a difference.”

Learn 8 expert tips for fostering equity in the workplace.

Add to that the fears over COVID-19 and the outlook for the economy, it’s clear that many employees are being deeply affected by issues happening outside of the workplace.

“Right now our people are affected by the deep uncertainty of the future more than ever before,” said Arianna Huffington, CEO at Thrive Global. “This is going to affect how they work both in terms of their productivity and in terms of their relationship with their colleagues, which are now becoming even more paramount with all the latest emphasis on racial justice and diversity, inclusion, and belonging.”

In addition to addressing systemic racial bias and pervasive (physical and mental) health crises, diverse, equitable, and inclusive workplaces are only going to take on greater importance as younger generations – including millennials and Generation Z – become the dominant groups within the workforce. These demographics are set to be more culturally diverse than ever before, and they are motivated by political perspective, values, purpose, and experience.

Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage, enabling organizations to better attract and retain the best talent – as well as fostering a culture of belonging where all employees feel welcome and safe.

What steps can you take to foster DEI in the workplace?

Broadly, fostering diversity, equity, and inclusion in the workplace looks the same for each organization: equal opportunities and fair treatment for everyone. However, beneath the surface, there are nuances unique to each organization; nuances that will determine how you can successfully promote DEI in your workplace.

The most important thing to remember is that DEI today goes much further than a mere initiative; the entire culture of a company must embrace diversity, equity, and inclusion. This is not something that will happen overnight: as new employees with an understanding of diversity matters who will give full participation in initiatives come aboard, the root causes of inequality will become less, and a more inclusive environment and culture will develop.

Here are our 12 steps to get you started.

Step #1: Do your diversity, equity and inclusion work

Be informed; learn the history, background, and context. “We need to educate ourselves first,” says Judith Williams. “There’s a plethora of anti-racism resources out there that can be yielded via a simple Google search.”

Stay up-to-date on the issues by following these 26 DEI leaders on Twitter

Step #2: Dig into your data

The next step is to understand where you are in terms of metrics. This will require collecting and analyzing your people data to assess the demographics of your organization – including your leadership team. Once you have the data, you can set benchmarks and metrics for the DEI goals you want to achieve.

For example, the following table shows that only 54% of Indigenous and 48% Non-binary employees have given favorable employee engagement feedback. With these outcome disparities, they are clearly groups that need to have the most DEI initiatives.

Diversity, equity and inclusion data table

Step #3: Set measurable targets – and hold yourself accountable

Whether for interviews, pass-through rates, or metrics around demographics of who you hire, organizations that set measurable targets will be more successful in fostering a diverse, equitable, and inclusive workforce.

Ready to take it one step further? Follow in the footsteps of brands like Adidas and make a public commitment to hiring from underrepresented groups.

Another way organizations hold themselves accountable to measuring DEI progress is by tying measurable outcomes to compensation – especially for those in leadership, but also to the overall bonus pool. Microsoft, as an example, has said that bonuses for their entire company will be tied to successfully achieving their diversity metrics.

Step #4: Look at your hiring process

Look at your talent pipeline and the strategies your talent acquisition team uses to attract new employees. Be strategic about where you’re posting open positions. Go beyond homogeneous networks to tap into diverse talent pipelines you might have previously ignored and/or didn’t realize existed.

For some demographics, you have to be proactive with your search strategies by posting on certain websites, advertising in specific publications, or doing outreach through dedicated organizations.

“DEI is a powerful competitive advantage when it comes to hiring. Companies that recruit a diversity of candidates – and create inclusive and equitable work environments that encourage diverse employees to stay – will win the war for talent.”

Rusty O’Kelly, Managing Director at Russell Reynolds Associates

Step #5: Hire for culture contribution.

Step #5: Hire for culture contribution

Conventional advice says to hire for culture fit, but progressive companies up the hiring ante by recruiting new employees for culture contribution. That means, hiring employees that not only align with your company’s values, but also bring diverse experiences, perspectives, and backgrounds to the table, too.

“In tech, we often hire for culture fit,” said Judith Williams. “Instead, we should hire for culture contribution. We need to think differently and ask ourselves: ‘What does this new hire bring to my team that I don’t already have; what skills, background, and perspectives?’”

We should hire the best person for our team, not just the best person for the role.

Step #6: Make DEI part of your company’s DNA

Just like your corporate values, put your company’s diversity, equity, and inclusion mission statement in writing. The best workplace diversity statements include:

  • Ideally less than 100 words
  • Your company mission
  • Your diversity commitment
  • Language that is positive and inclusive
  • Particular mention of under-represented groups
diversity, equity and inclusion store sign
Image by Brittani Burns on Unsplash

Step #7: Institute intentional (and extended) onboarding programs

More than ever, onboarding needs to extend beyond a new employee’s first week. Build onboarding programs that provide ongoing support for at least six months, or even the first year, to ensure new employees are set up for success.

“As part of onboarding, ensure that new employees – especially those that are from underrepresented groups – have a mentor,” said Rusty O’Kelly. “Then, check back in at regular intervals to reassess and ensure that the mentor-mentee relationship is a good fit.”

Step #8: Avoid the ‘minority tax’

Sometimes organizations already have well-meaning policies in place, but the execution of those policies has the unintended consequence of adding to the workload of, say, people of color or an underrepresented sexual orientation.

For example, when you want to diversify your hiring panel but you have just three women on your team of 100, you’ve essentially created a whole separate job with more responsibilities for them – one they might not have time for, nor will help them get promoted.

Step #9: Align ERGs with leadership sponsors

Align your employee resource groups, or ERGs, with executive leadership sponsors to enable conversations around how to improve DEI in your workplace. This alignment also helps educate leadership about where the diverse talent is in the organization.

Step #10: Open up lines of communication

Leadership roundtables, always-on feedback mechanisms, and communications platforms such as Slack enable employees to share their experiences and contribute their ideas.

diversity equity and inclusion includes open communication
Image by Christina on Unsplash

Step #11: Support remote employees who might feel isolated

Not everyone thrives in a virtual workplace environment. Employees that are extroverts, for example, will be missing the opportunity to engage with (and gain energy from) fellow colleagues. On the other hand, introverts face unique challenges in group video calls. Get to know your employees so you can support their communication, learning, and socialization preferences as early as you can.

Step #12: Foster a culture where it’s okay to speak up

We all have blind spots. Encourage employees to voice their thoughts and concerns to have meaningful conversations that help move the organization forward.

Get the HR leader’s guide: Applying diversity, equity, and inclusion to your employee experience program