XM Knowledge Base
VIRTUAL EVENT EXPERIENCE
Bridging the health equity gap: From one-size fits all to personalized experiences with impact
March 26, 2024 / 4 PM CT / 5 PM ET
Join us for an event where Dr. Nneka Sederstrom, along with healthcare XM strategist Ariel Jones, will discuss how Hennepin Healthcare is using modern experience management in healthcare to build trust across their diverse patient communities.
The event will begin with a wine and cheese tasting hosted by a professional Sommelier. Following the tasting, there will be a discussion about Hennepin Healthcare’s mission to create equitable experiences by understanding the unique voice of the patient. The discussion will focus on their challenges to collect meaningful feedback from socially vulnerable populations, and how flexible approaches to collecting patient feedback have increased insights across these populations in a very short amount of time. Additionally, the discussion will cover Hennepin Healthcare’s end-to-end strategic approach to driving health equity in Minnesota and the positive business impact they experienced.
The event will conclude with a live Q&A session, and we would be delighted to have you join us!
Featuring
Nneka O. Sederstrom, PhD, MPH, MA, FCCP, FCCM
Chief Health Equity Officer
Hennepin Healthcare System
Dr. Nneka Sederstrom received her BA in Philosophy from George Washington University in 2001. She began her career at the Center for Ethics at Medstar Washington Hospital Center in Washington DC the same year. She completed her Masters in Philosophy and Public Policy from Howard University in 2003 and proceeded to begin her PhD studies in Medical Sociology and Race, Class, and Gender Inequalities at the same university. After beginning her PhD studies, she was made Director of the Center for Ethics and Director of the Spiritual Care Department. She proceeded to hold these positions until she left to join Children’s Minnesota in March 2016 where she served as the Director of the Clinical Ethics Department for almost 5 years. She has recently joined the executive leadership team at Hennepin Healthcare System as the new Chief Health Equity Officer where she will lead efforts in addressing health disparities, equity, and antiracism in the institution and community. Her PhD is in Sociology with concentrations in Medical Sociology and Race, Class, and Gender Inequality, MPH in Global Health Management, and MA in Philosophy. She is a member of several professional societies and holds a leadership position in CHEST Medicine and the Society of Critical Care Medicine. She is a Fellow of the American College of Chest Physicians and a Fellow of the American College of Critical Care Medicine. She is widely published in Equity and Clinical Ethics and speaks regularly at national and international meetings. Dr. Sederstrom is the mother of 2 amazing children and married to an amazing husband. She loves to read (especially long epic fantasy series), dance, knit, bake, and engage in all things crafty. Her favorite music is anything before 2005 and her favorite quote is “Do the best you can until you know better. Then when you know better, do better.” By Maya Angelou.
Ariel Jones Davis, MS, CPXP
XM Solution Strategy, Healthcare
Qualtrics
Based in the Houston area, Ariel Jones Davis serves as the Healthcare Patient Experience Strategist for Qualtrics. With her expertise grounded in front-line patient care and patient experience improvement, Ariel leverages her experience to assist clients and potential customers in developing premier patient listening strategies. Prior to joining Qualtrics in 2023, Ariel spent close to a decade in patient-facing care. Her professional journey also includes tenure in patient experience management, where she was responsible for the PX performance and goals for ambulatory and medical practices groups for a large health system in Texas, contact center operations, and healthcare consulting. Ariel’s diverse experience and passion for the evolution of patient experience informs her holistic approach to fostering transformative patient care journeys.