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Ideal CX + QUALTRICS

“We are proud to be part of the QPN as it has augmented our ability to help organizations make a difference in people’s lives. This partnership has enabled us to develop solutions to lift customer satisfaction and net promoter scores, and to provide clients actionable insights for continuous improvement.”

Ideal CX, a subsidiary of The Thought Tank Pty Ltd, is an end-to-end global customer experience advisory firm. From concept to completion, Ideal CX works with clients who want to improve their customer retention and referrals.

We develop solutions to lift customer satisfaction and net promoter scores, and to provide clients actionable insights for continuous improvement.
We specialize in:

  • Advisory Services (Expert-led services helping organisations with their CX Transformation through CX Maturity Assessments, Customer Journey Mapping etc.)

  • CX Insights & Analytics (Design and implement your optimal Voice of Customer program)

  • Qualtrics Implementation Consultants

We have a team of Certified Customer Experience Professionals (CCXP), Forrester CX-Pro Certified Professionals (FCXP CX-I) and Qualtrics Certified implementation consultants who can help you design your customer driven solutions all the way to implementation.

WHY IDEAL CX?

Our partnership with Qualtrics has enabled us to make a real difference in people’s lives. Our goal is to help businesses and communities succeed and we could only realize this dream as a Qualtrics partner. Ideal CX works with a large variety of organizations across around the world in a number of niche industries, such as education and non-for-profits, to help them drive business growth, but most importantly making a real difference.

Being part of the QPN was a strategic decision as Qualtrics aligned to our Ideal CX corporate values, Transparency, Trust and Collaboration. Ideal CX’s approach ensures that customer insights are captured to drive decision making and Qualtrics has enhanced this for our team as well as our clients.

Industries

Education

Public Sector

Nonprofits

Utilities & Energy

Professional Services

Regions served

North America

Asia Pacific & Japan

Contact Us

"We are proud to be part of the QPN as it has augmented our ability to help organizations make a difference in people’s lives. This partnership has enabled us to develop solutions to lift customer satisfaction and net promoter scores, and to provide clients actionable insights for continuous improvement."

Sophie Imbert

Founder & Managing Director