XM Knowledge Base
Work Different: How COVID-19 Gives Us the Opportunity to Reimagine the Employee Experience
Employees across all industries are facing experience gaps at work. And during a pandemic, issues that used to bother people are now serious impediments. At Qualtrics, we conducted a large-scale, global study to identify today’s pressing employee experience gaps and recommend actions that organizations across all industries can take to create, not just the “new normal,” but a “new better.”
With entire industries asking “what’s next?”, now is the time to fundamentally reinvent the workplace in new and innovative ways by listening carefully to the needs and concerns of employees themselves.
of employees say their organization has become faster at acting on employee feedback since the crisis began
Financial Services employees are 4x more likely to say their employee experience got better since COVID-19 than to say it got worse
Technology and Financial services workers are most likely to say they feel valued
The percentages listed below represent the portion of workers from each Industry that feel valued by their company.
| 0% | 80% |
|---|---|
| Technology | |
| Financial Services | |
| Healthcare | |
| Education | |
| Retail | |
| Automotive | |
| Travel / Hospitality | |
| Government |
of healthcare workers say their organization’s reaction to COVID-19 was above average, the highest of any industry
Many employees feel that their employee experience has gotten better since the pandemic
The graph below reports the portion of employees in each industry who say their employee experience has gotten better since the pandemic began.
| 0% | 60% |
|---|---|
| Technology | |
| Financial Services | |
| Retail | |
| Healthcare | |
| Automotive | |
| Education | |
| Government | |
| Travel & Hospitality |
of tech workers — more than any other industry — expect remote work will be more common in the future
Demonstrated action translates to engagement
On a previous study, Qualtrics found that a companies ability to turn feedback into action can directly affect employee engagement. Below is the engagement score for each group.
| 0% | 100% |
|---|---|
| COMPANIES THAT TURN FEEDBACK INTO ACTION REALLY WELl | |
| COMPANIES THAT DO NOT TURN FEEDBACK INTO ACTION WELL AT ALl |