Using online surveys to measure call center customer satisfaction will help you identify the key drivers of satisfaction at each stage in the customer journey and assess how you’re performing against your key customer metrics. You’ll be able to see the improvements to focus on to have the biggest impact on your customers and your bottom line. This could lead to improved customer retention, loyalty, and overall customer satisfaction.
This IT help desk survey template asks questions like:
- Overall, how satisfied were you with the service you received today?
- Did the advisor listen to & understand your query?
- How satisfied were you with the amount of time spent on your query?
- How satisfied were you with the time it took to get through?
Internal customer service and support are important because your employees are your biggest asset. When your IT teams make sure they have what they need, your employees will be in a better position to serve your external customers. Using a survey tool, you can then turn data into insights and start making necessary improvements in the IT help desk experience.
Download our IT Help Desk Survey Template and use it with your Qualtrics Research Core™ account. Don't have an account? Create one for FREE today!