Brent Salomon

Articles attributed to Brent Salomon

Enhancing the member experience: A payor's guide for 2025

As we kick off 2025, healthcare payors have an array of opportunities to improve the member experience, while meeting new regulatory requirements. With a focus on patient-centered care and evolving re...

By Brent Salomon

Featured Posts

2025 X4 Summit: Make Every Connection Count

As the world rapidly evolves, so does the landscape of customer and employee experience. Consumers have less money in their pockets and there’s been a continual decline in customer feedback. Employe...

By Rachad Davis

Making GovXM Stick: Government Service Delivery Improvement Act

Discover how the Government Service Delivery Improvement Act of 2025 (GSDIA) sets a new standard for accountability and service quality in the Federal government. This groundbreaking legislation, shap...

By Sydney Heimbrock

From scorecards to results: Improving federal employee performance in government

Decades of initiatives to improve federal employee performance have missed the simple answer: Listening works. Every new Presidential Administration comes into government vowing to fix deeply bro...

By Sydney Heimbrock

Employees and leaders not seeing eye to eye on AI

Workers across the globe are placing low levels of trust in their bosses to implement AI effectively according to new research from Qualtrics, with findings also revealing differing views on the techn...

By Qualtrics