Posts by Chelsea Hunersen


9 Ways Your Customer Might Be Trying to Communicate With You

When people have a bad interaction with a company, we vent. We look for an outlet for our frustration, and we like to tell our friends. In fact, when a customer has a bad interaction, twice as many people are likely to hear about that interaction then if it were a good one. This expectation […]

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5 Biggest CX Challenges (and How To Solve Them With Technology)

What is your biggest challenge with customer experience feedback? How to read it, to implement it, collect it? To compile effective customer feedback, there is a lot of advance work required to ensure you’re creating a powerful program. We recently hosted a webinar on “The Future of CX Technology” with Kyle Groff, PhD, a Senior […]

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Qualtrics Seattle HQ in Finals for GeekWire’s Best Office Award

Great offices help to create great employee experiences. We embraced that concept when building out all of our global offices. Today, GeekWire announced that our co-headquarters in Seattle is a finalist for the GeekWire Geekiest Office Space awards. Settled between Century Link Field and Pike Place Market, Qualtrics Seattle is home to over 200 employees […]

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5 Reasons to Implement Company Surveys

Think back to the last interaction you had with a company. Was there something about the experience you wish would have been different? If so, you’re not alone. Customers have lofty expectations about the experiences that companies provide. Companies that thoroughly understand customers’ expectations are in a better position to build winning customer, product, and […]

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7 Key Takeaways from X4 Day 2

The experience was in full force on Thursday as we welcomed back more than 6,000 X4 attendees for another day of inspiring keynotes and breakouts. For day two we welcomed an all-star lineup including Pro-Skateboarder and activist, Tony Hawk; Two-Time Olympic Gold Medalist, Summer Sanders; Activist, Monica Lewinsky; Best-Selling Author and Top 10 Leadership Thinker, […]

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3 Big Takeaways from X4 Day 1

The Salt Palace came alive today as over 7,000 professionals from around the world came together to learn how to drive the experience management industry forward. We heard from keynote speakers like Qualtrics CEO, Ryan Smith; HuffPost Founder and ThriveGlobal CEO, Arianna Huffington; happiness researcher, Shawn Achor; mountain climber, Alex Honnold; and NYT Best-selling author, […]

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Announcing Tony Hawk at the Qualtrics X4 Summit

Today we’re thrilled to announce the newest addition to our keynote lineup at X4. We cannot wait to hear from Tony Hawk! Communities are made up of unique experiences. Creating the right one makes a huge impact. This is what Tony is doing through the Tony Hawk Foundation. Tony Hawk at the Qualtrics X4 Summit […]

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