Elizabeth ErkenBrack Ph.D.

Author Bio

Dr. Elizabeth ErkenBrack is a Head of CX Solution Strategy for Qualtrics, bringing her Linguistic Anthropology and global practitioner background together help organizations understand and deliver exceptional experiences for their customers and employees. 

Articles written by Elizabeth ErkenBrack Ph.D.

Understand every voice: How to use XM in health insurance contact centers

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and informa...

4min read

Back in the air: How to get travelers flying again during COVID-19

Travelers are facing a crisis of confidence. Bookings are down 85% from a year ago, and after rising gradually during the summer ticket sales have stalled in the past month. But airports and flights h...

5min read

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The pandemic has been hard enough on working parents, who have adjusted and readjusted to daycare cl...

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Qualtrics Acquires Usermind, a Next-Generation Experience Orchestration Platform

Today, we’re excited to share that we have acquired Usermind, a next-generation experience orchest...

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Introducing Ctrl+B: A bold new series with breakthrough tech leaders

Welcome to our new video series Ctrl+B, where I’ll be speaking to CIOs and technology leaders from...

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Listening, understanding, and taking action for change

Today we’re publishing our DEI report, as part of our ongoing commitment to transparency. Qualt...

By Farren Roper