Articles written by Elizabeth ErkenBrack Ph.D.
Understand every voice: How to use XM in health insurance contact centers
Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and informa...
Back in the air: How to get travelers flying again during COVID-19
Travelers are facing a crisis of confidence. Bookings are down 85% from a year ago, and after rising gradually during the summer ticket sales have stalled in the past month. But airports and flights h...
Boost productivity with the new Google Workspace Integration
The Qualtrics and Google Workspace integration enable customers to automatically send calendar invit...
7 ways to support your people’s mental health
To celebrate World Mental Health Day on October 10, we've teamed up with Mind Share Partners and Ser...
4 steps to manage the new federal vaccination requirements
With the new executive order requiring businesses with more than 100 employees to ensure their worke...