Skip to main content

Elizabeth ErkenBrack Ph.D.

Author Bio

Dr. Elizabeth ErkenBrack is a Head of CX Solution Strategy for Qualtrics, bringing her Linguistic Anthropology and global practitioner background together help organizations understand and deliver exceptional experiences for their customers and employees. 

Articles written by Elizabeth ErkenBrack Ph.D.

Understand every voice: How to use XM in health insurance contact centers

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and informa...

4min read

Featured Posts

Must-read customer experience books for 2023

It’s that time again – we’ve published our 2023 reading round-up for CX professionals looking ...

By Sarah Fisher

The best human resources (HR) books to read in 2023

The world of work is changing. Business leaders and HR professionals need to keep up with the new wa...

By Qualtrics

Global consumer trends to watch out for in 2023

Consumers demanded better experiences in 2022, and businesses that listened were able to find succes...

By Qualtrics

How effective leaders create excellent experiences to drive performance

What are the fundamental elements that enable organizations and leaders to not only create high-perf...

By Lisa Wager