Elizabeth Kampf is a contributor to the Qualtrics blog.
Articles written by Elizabeth Kampf
Want to drive success? Give your employees the same experience as your customers
Over the past few years, companies have understood the necessity of providing an excellent customer experience (CX). Organizations across the globe have taken steps to delight their customers and turn...
7 min read
8 ways to improve Customer Experience (CX) by empowering employees
If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find o...
6 min read
Successful employee journey mapping – the dos and don’ts
Employee journey mapping is a great way to help you identify the moments that matter most to your business and to your employees. As you start your journey mapping process, keep these common pitfalls ...
7 min read
Study: COVID-19 offers us the chance to improve employee experience and create the ‘new better.’ Here’s how.
Employees across all industries are facing experience gaps at work. And during the pandemic, issues ...
By Liesl Nielsen
Everyone needs to “work different”: How to reopen, rethink, and reinvent using experience management
While there’s no sure blueprint for this COVID-19 environment, one thing is certain: everyone need...
By Bruce Temkin
Not in the same boat: Career progression in the pandemic
New study from Qualtrics and theBoardlist finds working during the pandemic disproportionately affec...
By Ben Rogers