Elizabeth Kampf is a contributor to the Qualtrics blog.
Articles written by Elizabeth Kampf
Want to drive success? Give your employees the same experience as your customers
Over the past few years, companies have understood the necessity of providing an excellent customer experience (CX). Organizations across the globe have taken steps to delight their customers and turn...
8 ways to improve Customer Experience (CX) by empowering employees
If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find o...
How to reduce bias in interviews
Hiring the best people for your organization requires removing bias from your interviews. Find out w...
WorkDifferent: Three things we learned about moving forward in 2021
At WorkDifferent 2021, we heard from seven-time Superbowl winner Tom Brady, Peloton instructor Ally ...
Patient experience drives trust and advocacy
Today marks the beginning of Patient Experience Week. This week is a globally recognized event that ...
By Bruce Temkin, Susan Haufe