Posts by Elizabeth Kampf

8 ways to improve Customer Experience (CX) by empowering employees

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find out how you can empower your people to deliver better experiences for customers. The link between employee experience (EX) and customer experience […]

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Successful employee journey mapping – the dos and don’ts

Employee journey mapping is a great way to help you identify the moments that matter most to your business and to your employees. As you start your journey mapping process, keep these common pitfalls and best practices in mind to ensure success. An employee journey map is a way of visualizing the various stages an […]

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