Kortney Osborne

Author Bio

Kortney Osborne is a contributor to the Qualtrics blog.

Articles attributed to Kortney Osborne

The 3 Critical Stages of Event Feedback

Whether you’re a full-time events manager, or you were put in charge of your company’s networking luncheon, collecting feedback is a critical part of event planning and executing a successful eve...

By Kortney Osborne

Featured Posts

Orienting your XM program on impact: Insight tracking

Last year we launched the value chain framework – a guide to help Experience Management professionals connect their work to business outcomes. As highlighted in the guide, we see a number of areas w...

By Topher Mitchell

Breaking new ground in Experience Management at X4 London 2025

X4® London 2025 saw XM leaders from around the globe come together to experience inspirational keynotes, practical breakout sessions from the world’s biggest brands, and new innovations launched on...

By Rachad Davis

Closing the experience gap with journey metrics

Journeys are an essential lens for Experience Management (XM) professionals to understand what customers or employees experience when they are trying to accomplish goals with an organization. Journeys...

By Moira Dorsey, Talia Quaadgras

Banking on experience in the age of customer-centric financial services

At this year’s Qualtrics X4 Experience Summit, the future of banking played out, not in the form of dazzling product launches or economic forecasts, but in a rare and revealing discussion between tw...

By Dmitry Binkevich