Posts by Kortney Osborne

The 3 Critical Stages of Event Feedback

Feedback is an integral part of any event, but too many people only use it at one stage. To really take your events to the next level, it’s essential to do pre-, post- and in-event feedback.

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What We Learned from Forrester’s CXNYC Conference

“Though brands are catching on to the fact that high-quality customer experience correlates with business growth, it’s alarming that progress on improving CX has stalled for the third year in a row” Forrester Chief Research and Product Officer Cliff Clondon said about the progress of CX today. Forrester CXNYC was held in New York last […]

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