Articles written by Isabelle Zdatny
Understanding human behavior: The softer side of experience management
Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital to organizations’ long-term business success. Underst...
10+ Years later: How customer experience has shaped the banking industry
Originally published on Forbes. In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX...
New research: The current state of customer experience within seven major industries
The Qualtrics XM Institute recently published a series of new reports that examine the current quality of customer experience (CX) within seven key industries: airline, automotive, banking, health ins...
The future of employee experience: 22 predictions for 2022
What lies ahead for employee experience (EX) in 2022? We asked our team of XM Scientists and employe...
What employers need to know about the OSHA COVID vaccine mandate
OSHA has formally issued its COVID-19 vaccine and testing mandate. Here’s how organizations can co...
New research finds employees are ready to return to pre-pandemic levels of business travel
In the months (and months) following March 2020, the pandemic put so many parts of life on hold. Out...