Articles written by Isabelle Zdatny
10+ Years Later: How Customer Experience Has Shaped The Banking Industry
Originally published on Forbes. In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX...
8 min read
New research: The current state of customer experience within seven major industries
The Qualtrics XM Institute recently published a series of new reports that examine the current quality of customer experience (CX) within seven key industries: airline, automotive, banking, health ins...
7 min read
How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts
The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with...
By Liesl Nielsen
How to interpret results from your Remote + On-site Work Pulse
The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. D...
By Amanda Wowk
Three phases for heading back to business
Originally published on Forbes.com I’ve studied human behavior for decades, examining how peopl...
By Bruce Temkin