Luis Angel-Lalanne is a contributor to the Qualtrics blog.
Articles written by Luis Angel-Lalanne
Hear how American Express brings the voice of the customer to life
This is the first installment of our new blog series, “Customer Experience Visionaries.” In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on c...
Global consumer trends to watch out for in 2023
Consumers demanded better experiences in 2022, and businesses that listened were able to find succes...
How effective leaders create excellent experiences to drive performance
What are the fundamental elements that enable organizations and leaders to not only create high-perf...
By Lisa Wager
The inequity of well-being at work: how organizations can take action
Well-being in traditionally marginalized groups can look different due to their unique lived experie...