Luis Angel-Lalanne is a contributor to the Qualtrics blog.
Articles written by Luis Angel-Lalanne
Hear how American Express brings the voice of the customer to life
This is the first installment of our new blog series, “Customer Experience Visionaries.” In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on c...
11 min read
The Experience Leaders making a difference during COVID-19
The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What ma...
How your brand can build & keep trust amid COVID-19
The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact. In...
How Ready Are We to Work from Home?
The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued ...