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Jim Tincher

Author Bio

Jim is the author of Do B2B Better and co-author of How Hard Is It to Be Your Customer?, and he also writes Heart of the Customer’s CX blog.

Articles attributed to Jim Tincher

To be a change maker in CX, focus on business outcomes

Customer experience is good for business. You believe that, and so does your leadership team. Unfortunately, many CX programs still have a difficult time getting headcount and resources. Leadership gi...

By Jim Tincher, Topher Mitchell

Featured Posts

New innovations for the XM Platform showcased at X4 2024

At X4® 2024, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and break down how organizations can deliver human-like experiences tha...

By Rachad Davis

X4 2024: Reimagining human experiences with AI

Day 2 of X4® 2024 followed up on a dynamic opening day and included Qualtrics’ President of Product and Services, Brad Anderson, NBA Hall of Famer Dwyane Wade, New York Times best-selling author Mo...

By Rachad Davis

X4 2024: Humanized Intelligence

The first day of X4® 2024 saw thousands of XM leaders come together to experience inspirational keynotes, practical breakout sessions from the world’s biggest brands, and new innovations launched ...

By Rachad Davis

A better way to measure and improve patient access

In healthcare, every interaction matters. Listening across multiple points in the patient journey allows organizations to understand how moments from scheduling to post-appointment impact the holistic...

By Maggie Gentry, Olivia Schwartz