John Rampton is a contributor to the Qualtrics blog.
Articles written by John Rampton
In-the-Moment Feedback: Better Than That Yearly Survey
Instantaneous reactions are becoming the norm. Think tweets, likes, and the ever-expanding emoji screen. Certainly, customers expect us to reply as quickly as they can type on their smartphones. If th...
4 min read
10 Strategies for Developing a Strong Leader
While some character traits indicate an inclination toward leadership capability, it is still a skill, and skills must be developed in order to unleash their true power. I didn’t wake up one morn...
8 min read
How to Achieve Team Goals As a Company
A business is often made up of more than one person, working together to accomplish both long-term and short-term goals. The problem is, motivating other people to work hard toward a goal isn’t alwa...
5 min read
New Research: The ROI of Customer Experience
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines ...
By Bruce Temkin
Product updates: XM is now more streamlined, intelligent, and mobile
Picture a future where you’re able to move beyond legacy data measurement to an experience-centere...
By Julie Larson-Green
The future of EX: 20 predictions for 2020
Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner...
By Catherine Thurtle