Instantaneous reactions are becoming the norm. Think tweets, likes, and the ever-expanding emoji screen. Certainly, customers expect us to reply as quickly as they can type on their smartphones. If they are sharing their thoughts on social media or in an email to you, these customers want an answer immediately. Sometimes sooner. You no longer […]
A business is often made up of more than one person, working together to accomplish both long-term and short-term goals. The problem is, motivating other people to work hard toward a goal isn’t always easy.