Posts by Juliana Holterhaus


Win the Holiday season with breakthrough digital experiences

Consumers are set to spend up to $166.9 billion this holiday season through online and other non-store sales. To put this in perspective, more than a quarter of holiday sales in 2019 will happen online. It also represents a 14% increase in online year-on-year sales, and a huge $150 billion more than was spent in […]

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How to Humanize Customer Experience

To avoid falling behind your competitors in the fast-moving experience economy, it’s critical you are able to humanize your customer experience (CX). The rise of e-commerce, social media, and mobile internet has added fuel to an already rapidly changing environment where experience trumps price and product. This shift is being driven by a need for […]

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A guide of the best digital CX practices

If I were to ask you, “are you able to confidently view the customer experience (CX) you deliver from the eyes of your customer”, what would you say? Let me explain. Advances in technology and the significant volume of customer touchpoints that exist in today’s digital world mean CX has become even more complex than […]

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7 Examples of Customer Experience Management in Retail

In today’s ever-changing world of technology innovation and customer buying habits, it has become more important than ever for retailers to understand the customer experience and find ways to exceed customer expectations. Read below to see how seven retail brands are using Qualtrics Customer Experience™ to change how they do business. In this post, we’ll […]

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