Posts by Juliana Holterhaus

What a world-class retail CX program looks like

Today’s retail brands must keep a constant pulse on their customer base—both in-store and online—with a highly empowered, price-conscious consumer in mind. The growth of eCommerce, proliferation of digital devices making it easier to browse and purchase, and social media influences require retailers to create consistent customer experiences across channels. Decision makers are faced with […]

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7 Examples of Customer Experience Management in Retail

In today’s ever-changing world of technology innovation and customer buying habits, it has become more important than ever for retailers to understand the customer experience and find ways to exceed customer expectations. Read below to see how seven retail brands are using Qualtrics Customer Experience™ to change how they do business. In this post, we’ll […]

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How To Design a Digital Customer Experience Program

Today’s business leaders are positioned to capitalize on immense opportunity – but with that opportunity comes often complex challenges. Decision makers across industries must keep a constant pulse on their well-informed and price-conscious customer base – a base that exists across many channels and numerous digital touchpoints. There’s no question that today’s customer has the […]

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