Juliana Holterhaus
Author Bio
Articles written by Juliana Holterhaus
Sense, listen and get back to business
The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had ...
5 min read
So, you're an online business now? How to survive and thrive in a digital world
Brands around the world have found themselves having to ramp up their digital efforts seemingly overnight. Here’s how brands can ready themselves for long-term success online... The sudden emerge...
9 min read
Win the Holiday season with breakthrough digital experiences
Consumers are set to spend up to $166.9 billion this holiday season through online and other non-store sales. To put this in perspective, more than a quarter of holiday sales in 2019 will happen onlin...
7 min read
5 ways to use the new Qualtrics Digital CX Benchmark
The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative - the XMI Customer Ratings - Digital. This is something our customers have been asking for - and we w...
4 min read
How to Humanize Customer Experience
To avoid falling behind your competitors in the fast-moving experience economy, it’s critical you are able to humanize your customer experience (CX). The rise of e-commerce, social media, and mob...
6 min read
A guide of the best digital CX practices
If I were to ask you, “are you able to confidently view the customer experience (CX) you deliver from the eyes of your customer”, what would you say? Let me explain. Advances in technology and ...
7 min read
7 Examples of Customer Experience Management in Retail
In today’s ever-changing world of technology innovation and customer buying habits, it has become more important than ever for retailers to understand the customer experience and find ways to exceed...
7 min read