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Laura Harding

Author Bio

Laura has experience working across a range of talent management disciplines. Today, she spends her time advising organizations on how to bring their Employee Experience programs to life by aligning it with the business strategy and purpose.

Articles attributed to Laura Harding

Vulnerability in the workplace: the key to authentic leadership

Many workplaces now encourage their employees to be vulnerable. As an aspect of ‘bringing your authentic self to work’ it can forge connections with other people and strengthen teams. But what is ...

By Laura Harding, Ruth D'Alessandro

Why HR is critical in improving ESG performance

What is ESG? When it comes to discussing and analyzing sustainability you will often hear the term ESG, which stands for environmental, social & governance. ESG is a broad set of factors used to ...

By Laura Harding

4 ways to boost your people’s well-being

Enhancing your employees' health and well-being can help them become happier and more resilient. But where do individuals and leaders begin when attempting to understand and improve their people's wel...

By Laura Harding

Listening to the voice of your on-site and frontline workers

As many employees shift to remote work, we’re learning to adjust to this new way of working. While it’s not easy to make the switch to virtual teams, having the option to work from home is a privi...

By Cecelia Herbert, Laura Harding

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson