Leonie Brown

Author Bio

Leonie Brown is a contributor to the Qualtrics blog.

Articles written by Leonie Brown

Call centers can be a delightful customer experience, not just a necessary evil

Customer experience (CX) is the last sustainable source of differentiation, according to Gartner. Having frontline employees who are engaged and motivated is essential to deliver on your CX goals - bu...

6 min read

Featured posts

Adjusting your CX program to deal with COVID-19

Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink...

By Bruce Temkin

Listening is More Important Than Ever: Qualtrics is now offering its survey software for free

Over the past several weeks, our world has changed and we are all adjusting to a new normal. With th...

By Qualtrics

How governments can stay connected to citizens during a public health crisis

During times of uncertainty, citizens look to their government for leadership. The evolving situatio...

By Qualtrics

4 ways to build a positive experience for teams new to remote work

We’re working in a brand new normal, and we all have to get the experience right. At Qualtrics,...

By Qualtrics