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A better way to measure and improve patient access
Maggie Gentry
Author Bio
Maggie Gentry is the experience analytics director at Community Health Network, a nonprofit health system based in Indianapolis, Indiana that operates more than 200 sites of care and facilitates more than two million patient-provider encounters every year.
Articles attributed to Maggie Gentry
A better way to measure and improve patient access
In healthcare, every interaction matters. Listening across multiple points in the patient journey allows organizations to understand how moments from scheduling to post-appointment impact the holistic...
By Maggie Gentry, Olivia Schwartz
Leveraging patient data to reduce churn
Collecting patient feedback isn’t just about understanding their experience. It’s another opportunity to engage with them, demonstrate that you care, and connect them to help or resources to solve...
By Erica Evans, Maggie Gentry