Sarah Olson is a Senior Content Marketing Associate at Zendesk, where she writes about customer service, sales, and culture. Her past experience includes helping brands connect with customers online and on social media. She’s based in Madison, WI.
Articles written by Sarah Olson
5 digital customer service skills your agents need to be successful
Customer needs are changing. Find out how to improve your digital customer service for our distributed world. While the digital world has its own language and nuances, many of the basic principles ...
Transforming the work experience at Qualtrics
This past year our kitchens became conference rooms, bedrooms became classrooms, and all of us had t...
By Zig Serafin - CEO
3 times experience design delivered breakthrough results
Pinterest: Understanding and responding to creators’ needs In internet years, Pinterest is a vete...
What is experience design?
How can you put people at the heart of your design decisions to elicit an emotional response about y...