Susan Haufe
Author Bio
Articles written by Susan Haufe
Taking action on feedback: How St Vincent’s Health Australia made responding to patients part of the every day
Although healthcare has been making investments in digital innovation for some time, patient experience programs are often still heavy with paper surveys delivered by mail. When the feedback returns w...
7min read
Improving patient experience by engaging your employees
When I was a chief experience officer, I often told front-line leaders to stop focusing on patient experience and invest their energy in their employees. Healthcare organizations (HCOs) have long been...
4min read
The definitive guide to improving patient satisfaction
Learn how patient satisfaction has evolved, and how you can start using patient satisfaction surveys as part of a wider effort to improve the end-to-end patient experience with our ultimate guide. ...
14min read
Patient experience drives trust and advocacy
Today marks the beginning of Patient Experience Week. This week is a globally recognized event that celebrates the healthcare workers who impact patient experience every day. It is a week near and dea...
9min read
How to improve your HCAHPS survey results
Go beyond measurement and get a system of action that will help boost your HCAHPS scores and improve your patients’ experiences. Learn More About XM Solutions for Healthcare We know that captu...
5min read