Posts by Stephanie Thum, CCXP

Where customer feedback and security collide

Collecting customer feedback has become a bigger imperative than ever before for federal government agencies. New guidance to high-impact agencies from the Office of Management and Budget (OMB), new legislation like the 21st Century Integrated Digital Experience Act (IDEA), and emerging pressures from the Government Accountability Office (GAO) and Inspectors General (IG), for example, all […]

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21st Century IDEA Act: Better federal websites are around the corner

If you’ve ever struggled to find information on a federal government website, or felt confused while filling out an endless paper form and wondered, “Why doesn’t someone do something about this nonsense?” then December has been your month for progress in Washington, DC. This week, the President signed into law the 21st Century Integrated Digital […]

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