Steve Bennetts, EX Solutions & Strategy APJ is a contributor to the Qualtrics blog.
Articles written by Steve Bennetts
Making Employee Experience a Boardroom Priority
The world of employee experience has been transforming at a rate none of us have encountered before. Accelerated by the pandemic, dramatic shifts in EX have seen both increased employee engagement acr...
The importance of empathy in new ways of working
As employers across Asia continue to define new work experiences after two years of working remotely, prioritizing and managing employee health and wellbeing must be a fundamental part of their plans....
How to manage a safe return to work
Business leaders are increasingly focused on keeping employees, customers and communities safe as they return to the workplace after 18 months of pandemic disruption. In a recent Qualtrics webinar –...
3 lessons from Standard Chartered Bank’s employee experience transformation
The employee and candidate experience at nearly every single organization across the world has changed since the beginning of 2020. Recruiting, onboarding in a digital space, supporting people in exte...
3 iconic brands on how they are building a new way to work
As employees start to return to workplaces after 18 months of working remotely, we have an unprecedented opportunity to create a new way to work that will improve on what went before and unlock multip...
How customer experience learnings helped Veolia improve the employee experience
As we move forward through the global pandemic, it’s important business leaders continue to meet frequently in order to make the fast, agile business decisions that are increasingly critical to succ...
The ultimate framework for change: Unlearn
One of the most important books any business leader can read in 2020 is Unlearn: Let go of past success to achieve extraordinary business results, by leading business transformation consultant Barry O...
Must-read customer experience books for 2023
It’s that time again – we’ve published our 2023 reading round-up for CX professionals looking ...
By Sarah Fisher
The best human resources (HR) books to read in 2023
The world of work is changing. Business leaders and HR professionals need to keep up with the new wa...
Global consumer trends to watch out for in 2023
Consumers demanded better experiences in 2022, and businesses that listened were able to find succes...