Webb Stevens is a contributor to the Qualtrics blog.
Articles written by Webb Stevens
Advancing our Investment in the Qualtrics-Salesforce Integration to Accelerate your XM Transformation
Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. We’re seeing firsthand just how powerf...
3 min read
The Most Common Reasons Customer Experience Programs Fail
Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Time passes slowly, data continues to mo...
8 min read
What's new in CustomerXM? The latest experience innovations from Qualtrics
It’s been a busy few months here at Qualtrics, with plenty of new updates to the CustomerXM platform. We always strive to connect customer needs for building a great customer experience with direct ...
9 min read
Bringing together the most powerful X and O systems for world-class CX
Qualtrics and SAP Introduce Four CustomerXM Solutions to SAP C/4HANA The experience economy has changed the way businesses compete - it’s not just about products and services anymore. It’s abo...
4 min read
Preparing your brand for a holiday season like no other
Right now, as brands plan for the holiday season they find themselves at a crossroads, determined no...
By Harry Gough
How to support your employees’ mental health during the ‘Fall reset’
More than 6 months (and counting) into the thick of the pandemic employers and leaders are facing a ...
By Catherine Thurtle
Study: COVID-19 offers us the chance to improve employee experience and create the ‘new better.’ Here’s how.
Employees across all industries are facing experience gaps at work. And during the pandemic, issues ...
By Liesl Nielsen