Webb Stevens is a contributor to the Qualtrics blog.
Articles written by Webb Stevens
Advancing our Investment in the Qualtrics-Salesforce Integration to Accelerate your XM Transformation
Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. We’re seeing firsthand just how powerf...
3 min read
The Most Common Reasons Customer Experience Programs Fail
Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Time passes slowly, data continues to mo...
8 min read
What's new in CustomerXM? The latest experience innovations from Qualtrics
It’s been a busy few months here at Qualtrics, with plenty of new updates to the CustomerXM platform. We always strive to connect customer needs for building a great customer experience with direct ...
9 min read
Bringing together the most powerful X and O systems for world-class CX
Qualtrics and SAP Introduce Four CustomerXM Solutions to SAP C/4HANA The experience economy has changed the way businesses compete - it’s not just about products and services anymore. It’s abo...
4 min read
Adjusting your CX program to deal with COVID-19
Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink...
By Bruce Temkin
Listening is More Important Than Ever: Qualtrics is now offering its survey software for free
Over the past several weeks, our world has changed and we are all adjusting to a new normal. With th...
How governments can stay connected to citizens during a public health crisis
During times of uncertainty, citizens look to their government for leadership. The evolving situatio...