XM Knowledge Base
Qualtrics announces XM/OS, the operating system for experience management
A little over a year ago, businesses were faced with making tough decisions about how to keep their doors open, how to adapt, and how to survive as the COVID-19 pandemic hit. While the last 18 months ...
By Brad Anderson
9 ways to be a more effective manager
As a manager, your job is to help your people thrive. Here are our tips for effectively listening to your employees’ needs and turning those insights into action. Managers play a formative role i...
By Qualtrics
Airbnb DEI Chief on 9 ways to create a culture of belonging
Discover practical ways to foster a culture of belonging that makes your people feel included, safe, and engaged. How do you create a culture where all employees are not only invited to share their...
By Farren Roper
How to connect the entire patient experience using EMR integrations
Continually design and improve the patient experience by hearing every voice along their journey with you. Understand their needs, pet peeves, and problems, while pinpointing opportunities to close ga...
By Patty Riskind
Vaccine distribution doesn’t have to be this hard
State and local governments have struggled to manage vaccine distribution. We can do better – because we already have the tools to make this experience seamless. Here's how... After all the excit...
By Sara Laskey
Taking Experience Management to the World
This is a special moment for Qualtrics, our employees, customers, and partners. Today, Qualtrics becomes a publicly traded company under the ticker symbol ‘XM.’ We are grateful for everyone who ...
By Ryan Smith - Founder & Executive Chairman, Zig Serafin - CEO
3 steps every organization can take to boost employee well-being
Well-being is an essential part of the employee experience. Here’s how to support your people and meet their evolving needs in the year ahead. Read the report: Explore the trends shaping employee...
By Lindsay Johnson - Ph.D.
Solve your users’ problems with the design-thinking process
Use the six-step design thinking process to work on user-centric problems to make better products and create happier customers. You have a problem but you’re not sure what to do next to get to a so...
By Meena Toor
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