XM Knowledge Base
WEBINAR SERIES
Canadian public sector
CX insights series
Hear from public sector citizen experience (CX) and contact centre leaders across Canada as we explore how they’ve transformed government service delivery. Tune in to learn the secrets of their success and engage with the country’s top public sector thought leaders in this exclusive webinar series.
WEBINAR 1
Building empathy at scale: Designing citizen experiences throughout disaster and crisis
Hear how the Australian Government is leading the charge on experience management, especially during times of disaster and crisis.
WEBINAR 2
XM Discover: A smarter way to listen to your citizens
Learn how XM Discover allows you to understand what people are saying about your agency, wherever they’re saying it. From the contact centre to social media to online reviews — and everywhere in between.
WEBINAR 3
Reading between the lines: How listening to citizens is improving service at the City of Kitchener
More than ever, governments are realizing the need to shift from static and siloed engagement efforts towards an ongoing conversation about the experiences in their communities. Hear from the City of Kitchener about what they’re doing to move the needle on community engagement.
