Glassbox Digital Glassbox Digital

Integration

Glassbox Digital

Drive customer experience transformation by connecting your customers’ voices to their digital experience with Glassbox + Qualtrics.

Core Experience

Customer Experience

Created By

Glassbox Digital

By Glassbox Digital

Glassbox + Qualtrics lets you scale your VoC data and act with speed and confidence.

Outcomes Delivered

  • See the context behind each customer survey response by instantly replaying the connected session recording
  • Analyze experiences driving positive and negative sentiment and identify users with the same experience who have not provided feedback
  • Quantify the impact of negative feedback on journey abandonment and revenue

Category Tags

Quickly understand the experience behind customer feedback

Find out what really happened by watching real-time session replays linked to customer feedback. Automatic struggle detection reveals key issues contributing to negative feedback. Alternatively, do a text search within the session activity tree to easily locate problematic issues mentioned in surveys and phone calls.

Layer qualitative feedback with behavioral analysis to scale insights

Correlate micro-experiences with NPS, CSAT scores and sentiment analysis. Segment users with similar experiences and journeys, extending VoC insights to audiences who don’t leave feedback. Monitor behavior to ensure interventions are effective.

Prioritize customer feedback by business impact

Measure the effect of negative feedback by segmenting audiences and visualizing their journey abandonment. Incorporate VoC data into dynamic dashboards to measure the relationship between digital experiences, customer feedback and revenue.

Solution Details

Required License: Qualtrics API license

If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.

Already have the integration and looking for help? Then email Glassbox support at support@glassbox.com or call support +1-855-445-2772. Glassbox is responsible for support of the integration with Qualtrics.

Languages

English

Category Tags

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