XM Knowledge Base
Integration
Reputation.com
Deliver world-class customer experiences on every channel with XM and Online Reputation Management together on a single platform with Reputation.com + Qualtrics
Core Experience
Customer Experience
Created By
Reputation.com
By Reputation.com
Reputation.com provides brands with a complete Online Reputation Management (ORM) platform to manage third-party reviews, audit and manage business listings, monitor and publish on social media and gain operational insights including customer sentiment and industry benchmarking. Combined with Qualtrics, you’ll be able to combine insights from social and third party channels with direct feedback from customers to get a better view of the customer experience across multiple feedback channels.
Outcomes Delivered
- Actionable Insights – gain deeper insight into the customer experience by combining your XM program with customer reviews and social media insights
- Customer Satisfaction – improve the customer experience by closing the loop faster and help improve conversion and satisfaction
- Single View of XM and ORM – review and take action on insights from both unstructured and structured customer data on a single platform
Category Tags
Example: Integrated Partnership by Industry Leaders
Seamlessly integrate Qualtrics and Reputation.com to create a single, holistic view of your brand’s XM and ORM operations. Manage customer, brand, product and employee experiences alongside your business listings, customer reviews and social media channels.
Example: Improve Customer Experience and Response Rate
The Qualtrics-Reputation.com integration creates a single platform view of all the unstructured and structured data your customers and employees are providing through every interaction with your brand, through any channel. Enable your teams to improve the customer experience based on actionable insights and respond quickly to customer feedback through multiple channels.
Solution Details
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and looking for help? Then visit Reputation.com’s support at https://reputation.com/support/ or email support@reputation.com. Reputation.com is responsible for support of the integration with Qualtrics.
Languages
English
Category Tags
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