Building the XM OS: Satvir, Product Manager
I grew up in a low-income, high-crime neighborhood of Toronto, the largest city in Canada, which motivated me to work hard to improve my circumstances before I even turned a teenager. I was raised by a single parent who didn't know how to read or speak English, so I had no option but to be self-taught. I started working when I was twelve, ten hours a day on the weekends to help out because my mom had health issues. So working hard became a hard requirement.
My love for math and science helped me win provincial competitions and get me into the University of Western Ontario, one of Canada's top ten ranked schools. Working hard became a habit by the time I got to college, so it was only natural for me to double the course load to earn two full bachelor's degrees with dean's honor list distinction in Electrical Engineering and Computer Science. In my second year, my most fun project was when I helped out a fourth-year engineering student by building out the data model for their thesis.
My first computer-related job was at IBM in Toronto as a support analyst, which allowed me to build customer empathy and communication skills that I use every single day. After that, I spent almost nineteen years at Microsoft, growing my technical and collaborative skills. I shipped numerous types of enterprise-scale products, including customer-facing, backend cloud services, and developer APIs. When I sought to increase my impact and broaden my skills, I was fortunate enough to land a senior principal product manager role at Qualtrics.
The Pandemic and the unexpected Qualtrics IPO accelerated my impact and growth beyond my imagination and expectations in my first year. What surprised me the most is that despite the remote work during the pandemic and not meeting a single team member in person, the company culture is super conducive to building strong working relationships. The transparency of OKRs, everyone's calendar, and their career levels help align individuals regardless of the group they line up to. I work alongside an amazing team of passionate and energetic individuals that genuinely care about filling the customer experience gaps. We are building the XM OS that enables the vision of helping brands design and improve every meaningful interaction that organizations have with their customers, clients, or employees. Because we have all had those bad experiences that we wish no one else should have, I am happy that I get to help make that wish come true. Now, I work hard to help companies understand and improve the circumstances so everyone has an amazing experience in their day-to-day interactions with their organization, no matter their size.
|Satvir is an alumnus of the University of Western Ontario, Canada, and started his career at Microsoft.|
September 1, 2021