Bringing out the best: Mike, Senior Program Architect
At work, it's important for me to (1) grow as a professional and a person and (2) have fun while doing it. I enjoy constantly learning from the work that I perform and the people I do it with. I love the energy that I gain when my strengths add value and are appreciated by my colleagues and clients. The people around you notice when you are less than yourself, and I want my work to support bringing out the best in me.
Qualtrics directly supports my values and priorities by surrounding me with smart colleagues that challenge me and help me grow within a supportive company culture that values collaboration and winning together. The company and its leaders value ensuring balance for employees, living by and leveraging feedback from EX to learn and improve.
While we are all focused on delivering on the ambitious goals in front of us, I've never felt like that is at the expense of my personal well-being or that of my colleagues.
What attracted you to Qualtrics in the first place?
After a recruiter found me, I quickly learned how motivating Customer Experience can be. As a delivery professional and consultant, I work directly with clients, and improving CX is a very tangible way to create wins for those clients and their customers.
In addition, every interview introduced me to personable, intelligent professionals that I felt I wanted to work with.
What does your day look like?
Every day, I either work directly with delivery teams and clients to deliver on client XM/CX objectives through process and system improvements. Alternatively, I work internally with cross-functional teams to collaborate on how we bring innovative solutions to market and successfully deliver them through our ecosystem of internal delivery teams and capable delivery partners.
What is your favorite part of your role?
I thrive on multi-disciplinary, cross-functional roles that allow me the opportunity to use multiple skills, work across organizations and levels, and basically be an enabler and connector to ensure that things "get done". My current role leading Public Sector delivery efforts at Qualtrics lets me do that every day with smart, well-intended colleagues and interesting business and client challenges to solve.
What is your top #LifeHack?
Be humble, and don't ever worry about or expect to be the smartest person in the room. Be the best at getting everyone to work together in an optimal way, and you will learn a ton and go far doing it!
What's a favorite moment/memory of your time at Qualtrics so far? Or an impactful moment?
Our Experience Management Summit, X4, is more than a corporate conference. It's an opportunity to connect and learn with XM professionals, and we ensure that it's memorable for attendees. The next X4 (when it's safe to do so) is going to be epic!
How do you feel you've been able to apply what you studied at school to your career?
I'm someone who went to a liberal arts school for undergrad but works in tech. That prioritization of cross-discipline learning and knowing "how to learn" has served me well throughout my career.
As a generalist, I thrive on being involved in multiple things in order to stimulate all of my brain and use different skills, from strategic to tactical.
|Mike is an alumnus of Austin College, George Mason University, and started his career at SAIC. Mike's a huge soccer fan. Go Sounders!|