Love for learning and humility: Meet Kelsey, Technical Account Manager
I do what I do because I want to be a lifelong learner. Technology is a field that is constantly growing and changing, and that has always been very exciting to me. I love helping people discover what technology can do for them. The technical aspect is what initially interested me in Qualtrics, but as I went through the interview process, I realized there was so much more to the company.
What was the turning point where you knew you 'had to have the job' at Qualtrics?
Visiting the office for the first time was definitely impressive, but I don't know that there was ever a specific moment when I thought I had to have the job. There were, however, moments after I started that I knew I was in the right job. One of them was my first day, when someone was always by my side to give me a tour, explain a new acronym to me, or even help me set up my laptop. Another was when I set my OKRs for my first full quarter. I ran all the professional goals I had set by my manager and she asked me "What about your personal goals?" Another was the last day we had in the office before we started working from home because of COVID, and I felt genuinely sad because I would miss being around my coworkers. These moments confirmed that Qualtrics was the right place for me, and I'm sure I'll have many more of them to come.
What is your favorite part of your role?
I love the balance of client-facing work, individual work, and team-oriented work. I feel like I'm truly able to make a difference in each of those areas, and it's really rewarding.
What has surprised you most about working at Qualtrics?
I heard tons of great things about Qualtrics as I was going through the interview process, which I took with a grain of salt. Honestly, it all sounded a little sugar-coated at the time. Since I started, I'm finding that the excitement and the passion that people were telling me about are all real. The people here are smart, they're driven, and they do the amazing things they do while caring about each other. The TACOS values are really seen as core pillars in the organization, and that permeates through to the teams I belong to and work with.
What made you want to get into customer success?
I've always had a passion for technology, but I also enjoy helping clients. I wanted to find something that combined those two interests, and TAM was the perfect role to do that.
What is your top #LifeHack?
Swallow your pride! Eliminating pride (as much as you can) makes it so much easier to admit your mistakes, even to yourself. You ask more questions because you don't care about coming across as inept. You become less self-conscious. Pride is a limit that you impose upon your own growth - why not remove it?
What 3 words would you use to describe Qualtrics to someone?
Outside of the TACOS values...innovative, collaborative, cool.
|Kelsey is an alumnus of Indiana University and started at PwC. She volunteers at the Chicago Animal Rescue Center.|
September 1, 2021